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Customer Service Support
If you need to contact us:
By Mail:
BRK Brands, Inc. (Attn: BRK Customer Service)
3901 Liberty Street Road
Aurora, Illinois 60504-8122
If you are a BRK/First Alert Customer looking to place an order, looking for assistance, or want information on being set up as a customer please call Customer Service:
1-800-275-2576
(Monday through Friday; 7:30 am to 5:00 p.m. CT)*
*Hours subject to change without notice.
If you want BRK Wholesale Customer Service wait until you hear "BRK" Prompt 3, then wait for your Customer Service Rep name to be announced: East Region: Press 1 Central Region: Press 3 West Region: Press 2
If you want Retail Customer Service wait until you hear "Retail" Prompt 1
If you want International Customer Service wait until you hear "International" Prompt 2
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